Challenges and Opportunities for OB
Responding to globalization:
a.
Increasing
foreign assignments
b.
Working with
people from different cultures
c.
Employees
born and raised in different cultures
d.
Coping with
anticapitalizm
e.
Movement of
jobs to countries with low labor cost ( low cost labor)
f.
Balancing
the interest of their organization with their responsibilities to the
communities in which they operate.
g.
Min. wages
are high in America
h.
Americans
wear clothes from India and china
Managing workforce diversity
i.
Workforce
diversity: gender, age, race, ethnicity, and sexual orientation, women, people
of color, physically disables, senior citizens, gays and lesbians in U.S.
j.
Categories of
workforce: ST,SC,OBC, EX-defense services, bonafide, displaced people
Improving Quality and Productivity
k.
Quality
management: the constant attainment of
customer satisfaction through the continuous improvement of all organization
process
l.
Process
reengineering
m.
Quality of
processes and products
n.
Very good is
not good enough
Responding to
outsourcing
Coping with temporariness:
o.
Expanded
capacity, advance technology
p.
Fast and
flexible organization
q.
Flexibility,
spontaneity, unpredictability
r.
Jobs are
redesigned continue
s.
Computers at
banks
Working in networked organization :
t.
Internet and
computers
u.
Different
work place for many people
v.
Job perform
from home, Non-office location
w.
Independent
contracts, telecommunication, software programmers
Helping employees in balancing work/life conflicts:
x. Extension of office hours
y. Communication and technologies
z. Work at home, car, on beach
aa. Dual career couple
bb. Flexible work schedule
cc. Provide job security
Improving ethical behavior:
dd. Create ethical healthy environment
ee. Minimum degree of ambiguity regarding what
constitute right and wrong behavior.
Improving customer service:
ff.
Behavior and
attitude of employees
gg.
Employees
attitude and behavior are associated with customer satisfaction
hh.
Customer
responsive culture
ii.
Friendly,
courteous, accessible, knowledgeable, prompt in responding to customer needs.
Empowering People:
jj.
Decision
making is being pushed down
kk.
Freedom to
make schedule
ll.
Procedure
and to solve work related problems
mm.
Full control
to their work
nn.
Self-managed
teams
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